Last updated 18 October 2026

Terms of Service

The rules for using Dodomail, in plain words. By creating an account or using Dodomail, you agree to them.

1. Who we are

Dodomail (“Dodomail”, “we”, “us”) is an email design and sending service at dodomail.app, run from India. You can reach us at hello@dodomail.app. “You” means the person who signs up and the business or organisation they act for.

2. Your account

  • You must be at least 18 and able to agree to these terms for yourself or your organisation.
  • You sign in with an email link or Google. Keep access to that inbox or Google account safe: whoever controls it controls your Dodomail account.
  • Each account has one workspace, owned by the person who created it. You’re responsible for what happens in it.
  • Give us a real email address, company name and postal address. Every campaign carries the postal address, as anti-spam laws require.

3. Sending email

Dodomail sends email on your behalf, from a domain you own and have verified with us. You’re the sender of every campaign, and you must follow the laws that apply to it, such as CAN-SPAM in the US, GDPR and PECR in the EU and UK, and CASL in Canada.

You may only email people who agreed to hear from you

  • Only send to people who gave you permission, or with whom you have an existing relationship where the law allows it. No bought, rented, borrowed or scraped lists.
  • Every campaign includes an unsubscribe link and your postal address. Don’t remove, hide or break them.
  • People who unsubscribe, bounce or mark your email as spam are not emailed again. Don’t re-import them to get around this.
  • Subject lines and From names must be honest about who you are and what the email is.

What you may not send

  • Phishing, malware, or links to sites that are unsafe or pretend to be someone else.
  • Anything illegal where you or your recipients are, including fraud, scams and illegal goods.
  • Harassment, hate, threats, or sexual content involving minors.
  • Content that infringes someone else’s copyright, trademark or privacy.
  • Get-rich-quick schemes, unlicensed financial or medical claims, or debt and gambling offers where they’re not allowed.

How we keep sending healthy

Your email shares infrastructure with other senders, so we watch for harm. We check links against Google’s list of unsafe sites, and a campaign with too many bounces or spam complaints pauses automatically. We may pause sending, stop a campaign, or suspend an account that breaks these rules or puts deliverability at risk for others, and we’ll tell the account owner why. For serious abuse, such as phishing or malware, we may act without warning.

4. Your content

Your emails, images, templates and contacts stay yours. You give us permission to store, process, render and send them only as needed to run Dodomail for you. You confirm you have the right to use everything you upload or send. How we handle personal data is in our Privacy Policy.

5. Plans and payment

  • Free includes 1,000 emails a month and every feature, with a small “Made with Dodomail” line in each email. It has no time limit and needs no card.
  • Pro is billed monthly in advance for a set number of emails a month, as shown on the pricing page. Prices include tax.
  • Payments are handled by Paddle.com, our reseller and Merchant of Record, which also handles invoices, tax and payment methods. Paddle’s buyer terms apply to your purchase.
  • Unused emails don’t carry over to the next month. When the month’s emails run out, sending pauses until you choose more or the next month starts. You’re never charged for extra emails without choosing it.
  • Moving to a larger amount applies at once and charges the difference. A smaller amount applies at your next renewal.
  • If a renewal payment fails, you keep your plan for 7 days while the payment is retried. After that, the workspace moves to Free until a payment succeeds.
  • We may change prices. We’ll email you at least 30 days before a change affects your plan.

6. Cancelling

You can cancel Pro any time from Settings → Plan → Manage billing. You keep Pro until the end of the period you’ve paid for, then the workspace moves to Free. Nothing is deleted when you cancel.

7. Refunds

Dodomail starts working the moment you pay, and an email that has been sent can’t be taken back. So:

  • Emails already sent are not refundable.
  • If you haven’t sent any emails on your current paid period, email us within 14 days of the payment and we’ll refund it in full.
  • Where the law gives you a right to cancel and get your money back (for example, the 14-day right of withdrawal for consumers in the EU and UK), you have it. By starting to use Pro straight away, you agree that the service begins at once, and any refund under that right is reduced for the emails you’ve already sent.
  • A refund ends the plan. Once a payment is refunded, the workspace moves to Free.
  • Refunds are made by Paddle, to the payment method you used. To ask for one, email hello@dodomail.app or reply to your Paddle receipt.

8. Deleting your account

The owner can delete the account from Settings. Sending and plan renewal stop at once, and you have 7 days to change your mind. After that, the workspace and everything in it is erased, as set out in the Privacy Policy. Export your contacts first if you want to keep them.

We may close an account that seriously or repeatedly breaks these terms, and we’ll tell the owner why.

9. The service

We work hard to keep Dodomail running and your email arriving, but we can’t promise it will always be available or that every email will reach the inbox: that also depends on the recipient’s mail provider. We may change, add or remove features. If we ever shut Dodomail down, we’ll give you at least 30 days’ notice and a chance to export your contacts, and refund any unused prepaid period.

10. Warranties and liability

Dodomail is provided “as is”. As far as the law allows, we give no warranties beyond those stated here, and we aren’t liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before it, or US$100, whichever is greater. Nothing in these terms limits liability that can’t be limited by law.

You agree to cover our reasonable costs if a third party makes a claim against us because of email you sent or content you uploaded in breach of these terms.

11. Changes to these terms

We may update these terms. For a significant change, we’ll email the account owner at least 14 days before it takes effect. If you keep using Dodomail after that, the new terms apply; if you don’t agree, you can cancel and delete your account.

12. Law and disputes

These terms are governed by the laws of India. Please talk to us first at hello@dodomail.app: most problems are solved quickly that way. If you’re a consumer, you keep any rights the law where you live gives you.